Privacy policy

At Garden City Hire, we value your privacy and are committed to protecting the personal information you share with us.This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information necessary to process your equipment hire requests, provide our services, and meet our legal and administrative obligations. This includes:

  • Contact Information: Full name, phone number, email address, and physical/delivery address.
  • Identification Details: Driver’s licence or official ID details (where required for identity verification and security for high-value equipment hires).
  • Booking & Order Details: Rental dates, item selections, delivery preferences, setup details, and transaction history.
  • Payment Data: Payment card details processed securely via our third-party payment gateways (we do not store full credit card numbers on our servers).
  • Technical & Usage Data: IP address, browser type, device information, and website interaction data collected via cookies through our Booqable system.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Browse our website or request a booking via our Booqable online booking platform.
  • Contact us via phone, email, contact forms, or messaging services.
  • Sign a hire agreement or complete verification steps for equipment rental.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing & Service Delivery: To arrange bookings, schedule deliveries/pickups, manage inventory, and process payments.
  • Communication: To send booking confirmations, order updates, invoices, and security deposit returns, or to respond to inquiries.
  • Security & Verification: To protect against fraud, theft, or damage to rental equipment.
  • Legal Compliance: To comply with tax, financial reporting, and New Zealand legal requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share relevant data only with trusted service providers who help us operate our business, including:

  • Rental Platform & Payment Processors: Booqable (our inventory and booking system) and secure payment processors (e.g., Stripe) to handle bookings and payment transactions securely.
  • Delivery & Logistics: Transport or courier providers if required to fulfill delivery services.
  • Legal & Regulatory Authorities: When required by New Zealand law or to protect our legal rights, safety, and property.

5. Data Storage and Security

  • Your data is stored securely using encrypted cloud services integrated with our Booqable platform and secure databases.
  • We take reasonable administrative, technical, and physical measures to prevent loss, misuse, unauthorized access,disclosure, or alteration of your personal information.
  • While no online data transmission can be guaranteed 100% secure, we follow industry best practices to safeguard your information.

6. Retention of Personal Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, comply with financial auditing regulations, or as required by New Zealand law.

7. Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the removal of your personal data, subject to any legal obligations we have to retain transaction records.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies via Booqable to ensure proper website functionality, manage shopping carts, and analyze website traffic. You can adjust your browser settings to decline cookies, though some features of the site may not function properly as a result.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled,please contact us:

  • Business Name: Garden City Hire
  • Location: Christchurch, New Zealand
  • Email: [email protected]
  • Phone: 0064210332578

How and why we use cookies

Use this page to explain what data you collect, with which techniques and why you collect this data.